Terms of service

The short version: try the free preview, pay once for each file you want fixed, and get your money back if a paid repair doesn’t work.

The service

RSV Rescue rebuilds interrupted video recordings in your web browser. The free preview shows the start of your recovered clip. Paying for a file unlocks saving the full recovery of that file, as often as you need.

Payment

Our order process is run by Paddle.com, who are the merchant of record and handle billing, taxes and receipts. Prices are shown before you pay. If your payment is declined you can try another payment method; no repair is unlocked until a payment succeeds.

Your files

Your files stay on your computer and remain yours. Keep your original .RSV and the memory card until you’ve checked the repaired file. We aren’t responsible for footage that was overwritten or never reached the card.

Refunds

See Refunds.

Fair use

Don’t try to get around payment, overload the service or use it for anything unlawful.

Copyright and our software

The RSV Rescue website, its repair software, design and text are protected by copyright and other intellectual property laws, and all rights are reserved. You may use them only to repair your own recordings through this website. You may not copy, download for reuse, modify, decompile, disassemble or reverse engineer the software; scrape or reproduce the site’s code, design or content; or use any of them to build, train or run a similar or competing product or service. Doing so ends your right to use RSV Rescue and may lead to legal action.

Liability

We work hard to make every repair right, but recovery depends on what the camera wrote to the card. Our liability is limited to the amount you paid for the file, except where the law doesn’t allow this.

These terms are governed by the laws of England and Wales. RSV Rescue is run by JVS Motion Productions Ltd, registered in England and Wales, company number 10508851. Registered office: 41 Central Ave, Hounslow, TW3 2QR, United Kingdom. Email: [email protected]. Last updated: October 2026.